Building Customer Loyalty

Building Customer Loyalty

Website or Online Data - 2014
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Do loyal customers still exist in our wired world? Yes, but you have to work to keep them. In this course, customer-loyalty expert and best-selling author Jill Griffin outlines a three-step process for understanding who your best customers are and how to keep them loyal. First Jill explains why not all customers are equal and why the first step in building customer loyalty is to know who your best customers are. She then shares proven customer-retention techniques, using examples from large, successful organizations, and shows how you can learn from your best customers' buying behavior. Last, Jill provides guidance on how to embed customer-loyalty practices into every level of your organization.
Learn how to identify and retain your most valuable customers and keep them loyal for life.
Publisher: Carpenteria, CA : lynda.com, 2014
Copyright Date: ©2014
Additional Contributors: lynda.com (Firm)
Call Number: eResearch

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