Customer Service Foundations

Customer Service Foundations

Website or Online Data - 2014
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Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, author and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He'll also share ways to find out what your customers really think about your service, and use their feedback to improve. Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Make your customers feel valued. Learn how to deliver outstanding customer service and keep them coming back to your business.
Publisher: Carpenteria, CA : lynda.com, 2014
Copyright Date: ©2014
Branch Call Number: eResearch
Additional Contributors: lynda.com (Firm)

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