IT Service Management: ISO20000

IT Service Management: ISO20000

Website or Online Data - 2014
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Learn the core components of ISO/IEC 20000. ISO/IEC 20000 is the first international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). Suzanne Van Hove introduces the core concepts of IT service management, explores critical terms, examines the service-delivery processes, and takes a look at relationship, resolution, and control processes.
Learn the core components of ISO/IEC 20000, the first international standard for IT service management.
Publisher: Carpenteria, CA : lynda.com, 2014
Copyright Date: ©2014
Additional Contributors: lynda.com (Firm)
Call Number: eResearch

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