Quick Responses to High-conflict People, Their Personal Attacks, Hostile Email, and Social Media MeltdownsUnknown - 2014
"BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to do, so it takes practice. Over twenty examples of BIFF are included, plus a new chapter on coaching others to use BIFF.Bill Eddy is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders"--Provided by publisher.
Publisher: Scottsdale, Arizona : Unhooked Books, an imprint of High Conflict Institute Press, 2014
Edition: Second edition
Characteristics: vi, 176 pages ; 22 cm
Call Number: 303.69 EDD