Customer Advocacy

Customer Advocacy

Website or Online Data - 2017
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Learn to how to use customer advocacy to improve customer experiences and create loyal customers who are promoters of your products and brand.
Learn why customer advocacy is important, how to develop employees who are customer advocates, and how to use the voice of the customer (VOC) to inform strategies across functions including IT, HR, R&D, production, and legal. Customer strategist Brad Cleveland reveals a proven model for creating an effective customer advocacy initiative, which includes capturing customer insights, interpreting and analyzing intelligence, communicating findings, prioritizing action items, measuring results, and turning customers into promoters of your products and services.
Publisher: Carpenteria, CA : lynda.com, 2017
Copyright Date: ©2017
Characteristics: 1 online resource
Additional Contributors: lynda.com (Firm)
Call Number: eResearch

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