Just Listen

Just Listen

Discover the Secret to Getting Through to Absolutely Anyone

eBook - 2010
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Goulston returns with a primer on dealing with hard-to-reach people in virtually every scenario, defiant executives, angry employees, families in turmoil, warring couples, through use of well-honed psychological techniques. Negotiating intractable situations is like driving up a steep hill, he posits, but most of us make the mistake of creating more resistance by shifting up; downshift, and you get control, he writes.
Publisher: New York : American Management Association, c2010
ISBN: 9780814414040
0814414044
Branch Call Number: eBook
Characteristics: xix, 234 p. : ill. ; 24 cm

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