Discover the Secret to Getting Through to Absolutely AnyoneeBook - 2010
Goulston returns with a primer on dealing with hard-to-reach people in virtually every scenario, defiant executives, angry employees, families in turmoil, warring couples, through use of well-honed psychological techniques. Negotiating intractable situations is like driving up a steep hill, he posits, but most of us make the mistake of creating more resistance by shifting up; downshift, and you get control, he writes.
Publisher: New York : American Management Association, c2010
Characteristics: xix, 234 p. : ill. ; 24 cm
Alternative Title: Secret to getting through to absolutely anyone
Call Number: eBook