Verbal Judo

Verbal Judo

The Gentle Art of Persuasion

eBook - 2004
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Improve communication, resolve conflicts, and avoid the most common conversational disasters through simple, easily remembered strategies that deflect and redirect negative behaviour. Verbal judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes.
Publisher: New York : Quill, c2004
Edition: Rev. ed
ISBN: 9780062031686
0062031686
Characteristics: 1 online resource (222 p.)
Call Number: eBook

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kpelish
Jul 03, 2017

Written by a tough-guy cop who learned empathy as a powerful tool. Much of the content is basic common sense, but he has some insightful tips on managing argumentative people.

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